Go to the «Payment History section» — the reason will be indicated next to the rejected withdrawal.

The average processing time for withdrawals depends on the payment system’s workload.

All withdrawal requests are processed in the order, and we can’t speed up this process.

To change the card, you need to zero your account balance by transferring all the funds to the available card, and then deposit the account with the new card. Then you can withdraw to it.

If you are unable to withdraw funds to your old card, contact our Customer Support team and provide your account number — we will help you to add a new card to your account.

If you deposited a gaming account via the terminal, you can withdraw funds to the mobile number you entered when you signed up.
If you want to withdraw funds to the card, then deposit with it and contact our Customer Support team.

The payment system of our company doesn’t carry out currency conversion. We recommend you using cards in the currency of the gaming account for withdrawal.

Withdrawal is possible only to the payment system that you have used for the deposit.
If you used several systems to make a deposit, the first one becomes the main one for withdrawal. But the Parimatch company also can determine which payment system will be available for the withdrawal. If you have used many methods to deposit and do not understand which payment system you can use to withdraw funds, contact our Customer Support.

There is a possible 20-minute delay if you made your deposit with a card or terminal.

If 20 minutes have already passed and the money is still not credited, please contact the Customer Support team with a screenshot or photo of the payment receipt. We will take care of it

In order to change a card for withdrawal, you have to make your balance zero by transferring all your balance to the available card. After this, you can make a deposit with another card, and it automatically will be available for withdrawal.

If you do not have access to your old card, you have to make a deposit with your new card and contact the Customer Support Team.

Important! Deposit must be made via Visa/Mastercard method, not by Apple Pay or Google Pay.

There are many reasons for a refund. For example, if the game is interrupted and not finished within 12 hours, or if the match is postponed for more than 36 hours the bets will be refunded (this applies to most sports, there are only a few exceptions).

The bet can be refunded if your prediction matches with the handicap or total. Bets can be voided if you placed an individual total bet, but the chosen player is not in the starting lineup.

The bet can also be refunded in tennis in case of a player retirement. If the retirement takes place before the end of the First Set, all bets will be refunded, except already settled. If the retirement takes place after the end of at least one set, then all handicaps will be refunded. In this case, the bets on a winner are settled according to the referee's decision.

You can always clarify it with the Customer Support Team.

Open «Slots» chose  «Bonuses» and click on «Activate», always read bonus rules before activation.

Did you activate the bonus by accident? You can cancel it by clicking on the «Cancel» button if you didn't start using the bonus

To get it, you have to activate it on the bonus page every week from 00:00 Saturday till 23:59 Sunday (UTC +03:00) or earlier, the main thing is that you have to activate it before the game. Only the game after activation will be considered for bonus calculation. On Monday, the bonus will be automatically calculated and shown on the bonus page.

You'll have 48 hours to collect it, otherwise, it will disappear. We recommend you activate the offer right after the withdrawal of the previous week's cashback.
The minimum bonus amount is 50 UAH,

It's a unique Parimatch feature that will reveal the spirit of the collector in you, allow you to test your success, and give you the opportunity to receive many awards and bonuses.

In order to participate in the bonus campaign, you must:

- create your PM Hero on the bonus campaign page (invent a nickname, select an avatar icon and click the Save button);

- fulfill the conditions by making bets and deposits with promotional conditions, and collect stickers and achievements for this;

- receive bonus prizes in the «Promo» section for collected achievements and filled stickerbook pages.

If you use the browser version of the website, you can do it in your profile. Open «Settings» click on «Security» and chose «Change password». In the app just click on your balance and in your profile chose «Change password».

If you lost access to your account, just follow the link, and enter your mail address or phone number and wait for a confirmation code or mail.

Firstly, check for a possibility of self-correction in the «Personal data» section.


If the option is not available, please contact the Customer Support Team via chat or any messenger.
Надай наступну інформацію:
Prepare the following information:
- your account number;
- new mail address\phone number;
- photo of your ID near a piece of paper where write «For mail correction on Parimatch» and indicate your new mail address\phone number, and the date

If you want to confirm your account, please choose a convenient method in the «Account confirmation» section.

Banking confirmation - is the fastest method available for the residents of Ukraine. Also, you can upload photos of the front and back sides of your ID and a selfie with the document.

Your documents will be checked fast, but sometimes it can delay up to 24 hours.

If you made any deposits on your account, there is no possibility to delete your account.

But you have a possibility to block it. For this you should write an email to support@parimatch.com: write your account number, name, and the reason why you want to block the account,

Important! The client can block the account once per 90 days.