Withdrawal of funds

Do you want to get your winnings?



 

Log in on your account and click on the «Finances»  tab or «Withdraw money» (в приложении).Then select the system you want to use for withdrawal, and fill out all the data. Please keep in mind that you must enter your data. How to do it? Read the «How to sign up and activate account section».

  Few basic company rules may affect the withdrawal:

- Deposit and withdrawal must be held in the same currency and the same payment system.

- For a successful withdrawal, you need to wager at least 70% of the deposit amount and wait for the bet settlement. Bets settled with odds of 1 and settled with the CashOut service are not taken into account.

Frequently asked questions
You can always check the reason for withdrawal canceling in the “Finances”/“Payments history” — “Withdraw”/“Withdrawals history” sections.
Withdrawal is possible only to the payment system that you have used for the deposit. If you have used several systems to make a deposit, the first one becomes the main for withdrawal. But the Parimatch company also can determine which payment system will be available for the withdrawal. If you have used many methods to deposit and do not understand which payment system you can use to withdraw funds, contact our Customer Support.
Go to the “Payments History” section on the website or in the app — the reason will be indicated next to the rejected withdrawal.
Yes, you can — if the withdrawal has not been processed by our company yet. To cancel a withdrawal, go to the “Finances”/ “Payments history” — “Withdraw”/ “Withdrawals history”, and click on “Cancel” tab next to withdrawal you want to cancel. The funds will be credited to the gaming account immediately.
You can add up to 4 bank cards to your gaming account. To add a new card, you need to zero your account balance by transferring all the funds to the available card (the one you have used to deposit for the first time), and then you should deposit the account by the card you want to use for withdrawal in the future.

If you deposited a gaming account via terminal, you can withdraw funds to the mobile number you entered when you signed up (for accounts in UAH currency). For accounts in the RUB currency, withdrawal is available to the mobile number and Qiwi wallet, if your Qiwi wallet has the same mobile number you entered when signed up in Parimatch.

 

If you want to withdraw funds to the card, then deposit with it or contact our Customer Support team.

The payment system of our company doesn’t carry out currency conversion. We recommend you use cards in the currency of the gaming account for withdrawal.
Deposit and withdrawal are available only with/to debit and credit cards such as Visa or MasterCard.
The average processing time for withdrawals depends on the payment system’s workload. All withdrawal requests are processed in the order received, and we can’t speed up this process.

To change the card, you need to zero your account balance by transferring all the funds to the available card, and then deposit the account with the new card. Then you can withdraw to it.

 

If you are unable to withdraw funds to your old card, contact our Customer Support team and provide your account number — we will help you to add a new card to your account.

We care about the safety of users' funds, so the company's rules prohibit withdrawals to other people's cards. But if for some reason you don’t have a bank card, please contact our Customer Support team, we will help you to solve this matter.
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If you activate in the full site, then you need to click " Checkout " and enter the promo code in the special field. It can be found in the Bonus Terms CA. But if you are activating from the mobile version or application, then first you need to go to "Promotion terms" and then click Get . After that, a window will appear cashier, where you need to make a transfer for the appropriate amount.

There are many reasons for a void. For example, if the game is interrupted and not played within 12 hours, or if the match is postponed for more than 36 hours the bets will be void (this applies to almost all sports, there are only a few exceptions).

The bet can be voided if your prediction matches with the handicap or total. Bets can be voided if you have placed an individual total bet, but the named player is not in the starting 11. 

The bet can also be voided in tennis in the event of player retirement. If the retirement takes place before the end of the First Set, all bets will be voided, except for settled ones. If the retirement takes place after the end of at least one set, then all handicaps will be voided: for the match and sets. In this case, the bets on a winner are settled according to the umpire’s decision.

You can always check the reason for withdrawal canceling in the “Finances”/“Payments history” — “Withdraw”/“Withdrawals history” sections.
Withdrawal is possible only to the payment system that you have used for the deposit. If you have used several systems to make a deposit, the first one becomes the main for withdrawal. But the Parimatch company also can determine which payment system will be available for the withdrawal. If you have used many methods to deposit and do not understand which payment system you can use to withdraw funds, contact our Customer Support.
When you deposit with a card, the maximum delay is up to 60 minutes. If 60 minutes have expired, but the money is still not credited, please send a screenshot with the transaction data and your account number to email: support@parimatch.com and describe the problem. Our customer support team will help.

When you deposit via terminals, the maximum delay is up to 30 minutes. If 30 minutes have expired, but the money is still not credited, please send a photo of the receipt and your account number to support@parimatch.com with the corresponding comment.

No receipt? Don’t worry! Contact the support service of the terminal network and request a copy of the receipt. Support service contacts you can find on the internet or at the terminal. Unfortunately, we can't help you without a receipt.

Sure, we have. This is a bonus for your first deposit. If you have not registered on our website yet, follow the link.

And if you have already registered, we recommend you check the “Personal Promo” tab from time to time.

If you deposited a gaming account via terminal, you can withdraw funds to the mobile number you entered when you signed up (for accounts in UAH currency). For accounts in the RUB currency, withdrawal is available to the mobile number and Qiwi wallet, if your Qiwi wallet has the same mobile number you entered when signed up in Parimatch.

 

If you want to withdraw funds to the card, then deposit with it or contact our Customer Support team.

To change the card, you need to zero your account balance by transferring all the funds to the available card, and then deposit the account with the new card. Then you can withdraw to it.

 

If you are unable to withdraw funds to your old card, contact our Customer Support team and provide your account number — we will help you to add a new card to your account.