Replacement / deletion of game account data
Frequently asked questions

Unfortunately, no:(

But please contact the customer support team, and we will check if you can create one more account with your data, but with a different currency.

If you use the desktop version of the site, you can change the password by its recovery. Click “Log in”, then the “Forgot your password?” link and enter your phone number/email/account number.

If you play in the app, click on your balance, and then click on the “Change password” button in your account.

Write an email to support@parimatch.com, indicate your account number, your full name, and the reason for the block. Email must be sent from the email address which you entered when you registered the gaming account.

If you deposited an account and placed bets, you can’t delete the gaming account.

But your account can be blocked. To block the account, please write an email to support@parimatch.com, provide your account number, your full name, and the reason for the block. Email must be sent from the email address which you entered when you registered the gaming account.

According to company rules, you can’t completely change your account details.

But if you made a mistake (typo) in your full name when you signed up, please send the following information to email: support@parimatch.com:

  1. Full name indicated in the account.
  2. Correct full name.
  3. Your account number.
  4. Email address you entered when you signed up (the information must be sent from this email).
  5. The reason for the incorrectly specified data.
  6. Photo of the bio-date page of your passport to confirm the correctness of the data
  7. The answer to the secret question you entered when you signed up.

Please contact the company's customer support team and provide the following information:

- your account number; - the phone number that you want to add to your gaming account; - a photo of the bio-date page of your passport next to a sheet of paper on which you should write “For Parimatch” and indicate the date.

Please contact the company's customer support team and provide the following information:

- your account number; - new email address; - a photo of the bio-date page of your passport next to a sheet of paper on which you should write “For Parimatch” and indicate the date.
TOP-10 questions
The access to the en.parimatch.com website may be limited for some users – either partially or completely.

The information contained on this article is for informational purposes only and does not call for a violation of the current legislation of the Russian Federation.

Free VPN

Touch VPN – allows you to access website from any device. You can install Touch VPN here for free.

Free VPN in Opera browser.

To use VPN in Opera browser:
  • update your browser to the latest version;
  • go to the Security tab in the settings;
  • click on «Enable VPN».

  • After that, a button with VPN settings will appear in the address bar. Click on it and you can easily configure VPN, enable or disable it and check the data usage.

    More details about VPN in Opera browser – on the official website.

    Download Opera browser

    Telegram Bot and Telegram channel

    Get new mirrors instantly! Subscribe to the Telegram channe https://t.me/pmmirror and receive notifications about new mirrors and interesting events.

    Get new mirrors upon request! You can always send a short message with the keyword "link" or "mirror" and @parimatchbetBot will suggest a link to the valid mirror site.

    Android app

    Betting via your smartphone is easy now! We decided not to update the existing application but created a new one – Parimatch Android App

    Check yourself how functional it is. Simply download and install the app. We advise you to update your Android version because the app is not running on Android OS older than 4.4.4.

    Tor browser

    Tor browser allows you not to transfer information about Internet connections to third parties and gain you access to blocked sites. Browser website

    To start using with the browser:
    • go to the download page;
    • select installation language;
    • install Tor;
    • launch the browser using the shortcut on the desktop.
    • Now you can go to the website using the Tor browser.

If you activate in the full site, then you need to click " Checkout " and enter the promo code in the special field. It can be found in the Bonus Terms CA. But if you are activating from the mobile version or application, then first you need to go to "Promotion terms" and then click Get . After that, a window will appear cashier, where you need to make a transfer for the appropriate amount.

There are many reasons for a void. For example, if the game is interrupted and not played within 12 hours, or if the match is postponed for more than 36 hours the bets will be void (this applies to almost all sports, there are only a few exceptions).

The bet can be voided if your prediction matches with the handicap or total. Bets can be voided if you have placed an individual total bet, but the named player is not in the starting 11. 

The bet can also be voided in tennis in the event of player retirement. If the retirement takes place before the end of the First Set, all bets will be voided, except for settled ones. If the retirement takes place after the end of at least one set, then all handicaps will be voided: for the match and sets. In this case, the bets on a winner are settled according to the umpire’s decision.

You can always check the reason for withdrawal canceling in the “Finances”/“Payments history” — “Withdraw”/“Withdrawals history” sections.
Withdrawal is possible only to the payment system that you have used for the deposit. If you have used several systems to make a deposit, the first one becomes the main for withdrawal. But the Parimatch company also can determine which payment system will be available for the withdrawal. If you have used many methods to deposit and do not understand which payment system you can use to withdraw funds, contact our Customer Support.
When you deposit with a card, the maximum delay is up to 60 minutes. If 60 minutes have expired, but the money is still not credited, please send a screenshot with the transaction data and your account number to email: support@parimatch.com and describe the problem. Our customer support team will help.

When you deposit via terminals, the maximum delay is up to 30 minutes. If 30 minutes have expired, but the money is still not credited, please send a photo of the receipt and your account number to support@parimatch.com with the corresponding comment.

No receipt? Don’t worry! Contact the support service of the terminal network and request a copy of the receipt. Support service contacts you can find on the internet or at the terminal. Unfortunately, we can't help you without a receipt.

Sure, we have. This is a bonus for your first deposit. If you have not registered on our website yet, follow the link.

And if you have already registered, we recommend you check the “Personal Promo” tab from time to time.

If you deposited a gaming account via terminal, you can withdraw funds to the mobile number you entered when you signed up (for accounts in UAH currency). For accounts in the RUB currency, withdrawal is available to the mobile number and Qiwi wallet, if your Qiwi wallet has the same mobile number you entered when signed up in Parimatch.

 

If you want to withdraw funds to the card, then deposit with it or contact our Customer Support team.

To change the card, you need to zero your account balance by transferring all the funds to the available card, and then deposit the account with the new card. Then you can withdraw to it.

 

If you are unable to withdraw funds to your old card, contact our Customer Support team and provide your account number — we will help you to add a new card to your account.