How to deposit account?

Deposit is the main and the most important point to start playing. Let’s check out how to deposit in the desktop and mobile versions of the site, as well as in the app.


Let's start with the desktop version. There is a piece of cake: just click on the green button “Deposit” in the upper right corner, select a payment method and then follow the instructions on the screen.

What about the mobile version? Everything is almost the same: click on the “Deposit” button. An important note: if you don’t want to deposit an account on the main page, just click on your balance and then click on “Make a deposit”.

Deposit in the app is just as easy. Click on the balance button and then click on the green button “Deposit”.

So, what methods can you deposit?

Depending on the currency you chose when you signed up, you can deposit with cards and an e-wallet. Mobile payments and deposits via terminals are available for some currencies.

All payment methods and limits you can check in the deposit section. How to go to it, you can read above :)

Frequently asked questions

Kyivstar has a limit that one account can be deposited no more than 4 times per day. If you receive this error, please check how many deposits you have made in the last 24 hours.

If you have made more than 4 deposits, please wait or deposit the account using another method.

Send an SMS with the code 39094 to the number 802. The text must be entered with spaces:

39094 (space) ACCOUNT NUMBER (space) AMOUNT

Sometimes Kyivstar changes the service code or the number to send SMS. You can check it here. This link can be used to deposit on the operator's website.

When you deposit with a card, the maximum delay is up to 60 minutes. If 60 minutes have expired, but the money is still not credited, please send a screenshot with the transaction data and your account number to email: support@parimatch.com and describe the problem. Our customer support team will help.

This may happen due to several reasons.

  • the card has limits for Internet payment,
  • you entered an incorrect verification code,
  • you entered incorrect card details,
  • your card is issued in another currency and doesn’t have a conversion.  

If everything is OK with the card, please contact the customer support team.

When you deposit via terminals, the maximum delay is up to 30 minutes. If 30 minutes have expired, but the money is still not credited, please send a photo of the receipt and your account number to support@parimatch.com with the corresponding comment.

No receipt? Don’t worry! Contact the support service of the terminal network and request a copy of the receipt. Support service contacts you can find on the internet or at the terminal. Unfortunately, we can't help you without a receipt.

TOP-10 questions
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    Android app

    Betting via your smartphone is easy now! We decided not to update the existing application but created a new one – Parimatch Android App

    Check yourself how functional it is. Simply download and install the app. We advise you to update your Android version because the app is not running on Android OS older than 4.4.4.

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If you activate in the full site, then you need to click " Checkout " and enter the promo code in the special field. It can be found in the Bonus Terms CA. But if you are activating from the mobile version or application, then first you need to go to "Promotion terms" and then click Get . After that, a window will appear cashier, where you need to make a transfer for the appropriate amount.

There are many reasons for a void. For example, if the game is interrupted and not played within 12 hours, or if the match is postponed for more than 36 hours the bets will be void (this applies to almost all sports, there are only a few exceptions).

The bet can be voided if your prediction matches with the handicap or total. Bets can be voided if you have placed an individual total bet, but the named player is not in the starting 11. 

The bet can also be voided in tennis in the event of player retirement. If the retirement takes place before the end of the First Set, all bets will be voided, except for settled ones. If the retirement takes place after the end of at least one set, then all handicaps will be voided: for the match and sets. In this case, the bets on a winner are settled according to the umpire’s decision.

You can always check the reason for withdrawal canceling in the “Finances”/“Payments history” — “Withdraw”/“Withdrawals history” sections.
Withdrawal is possible only to the payment system that you have used for the deposit. If you have used several systems to make a deposit, the first one becomes the main for withdrawal. But the Parimatch company also can determine which payment system will be available for the withdrawal. If you have used many methods to deposit and do not understand which payment system you can use to withdraw funds, contact our Customer Support.
When you deposit with a card, the maximum delay is up to 60 minutes. If 60 minutes have expired, but the money is still not credited, please send a screenshot with the transaction data and your account number to email: support@parimatch.com and describe the problem. Our customer support team will help.

When you deposit via terminals, the maximum delay is up to 30 minutes. If 30 minutes have expired, but the money is still not credited, please send a photo of the receipt and your account number to support@parimatch.com with the corresponding comment.

No receipt? Don’t worry! Contact the support service of the terminal network and request a copy of the receipt. Support service contacts you can find on the internet or at the terminal. Unfortunately, we can't help you without a receipt.

Sure, we have. This is a bonus for your first deposit. If you have not registered on our website yet, follow the link.

And if you have already registered, we recommend you check the “Personal Promo” tab from time to time.

If you deposited a gaming account via terminal, you can withdraw funds to the mobile number you entered when you signed up (for accounts in UAH currency). For accounts in the RUB currency, withdrawal is available to the mobile number and Qiwi wallet, if your Qiwi wallet has the same mobile number you entered when signed up in Parimatch.

 

If you want to withdraw funds to the card, then deposit with it or contact our Customer Support team.

To change the card, you need to zero your account balance by transferring all the funds to the available card, and then deposit the account with the new card. Then you can withdraw to it.

 

If you are unable to withdraw funds to your old card, contact our Customer Support team and provide your account number — we will help you to add a new card to your account.