Open your profile by clicking on your balance. There will be a «Promo» section where you'll be able to activate all your bonuses.

Also, we have some bonuses with a separate activation page. You have to open this page, log in, and activate the offer. Such offers will be sent to your email.

Open the «Slots» section and click on «Bonuses», check the bonus conditions and activate it.

Also, you can cancel the bonus if you didn't start using the bonus.

Freebet - it's a bet at our expense. It's the amount of money available for betting on sports. You can get it by taking part in different offers.

How to use it?

- add desired events to your betslip;
- check the «Use free bet» button in the betslip;
- confirm the bet.

If you win this bet, you'll get only the profit amount (without the bet amount). If the winning amount is less than the bet amount or the bet is settled with odds 1 - then freebet payout is 0.

Free spins can be achieved as a bonus, or they can be bought directly inside the game.

After activation, you'll be able to find them inside the game. After using all the spins, you'll have to wager the winning amount if it's mentioned in the bonus conditions. Usually, it is 10-20x wager.
The wagering is not available in all games, you'll be able to check the games in the bonus terms and conditions.

It's a unique Parimatch feature that will reveal the spirit of the collector in you, allow you to test your success, and give you the opportunity to receive many awards and bonuses.

In order to participate in the bonus campaign, you must:

- create your PM Hero on the bonus campaign page (invent a nickname, select an avatar icon and click the Save button);

- fulfill the conditions by making bets and deposits with promotional conditions, and collect stickers and achievements for this;

- receive bonus prizes in the «Promo» section for collected achievements and filled stickerbook pages.

For sports bonus:
You'll be able to cancel the bonus if you didn't start the wagering, to cancel the bonus open the «Promo» tab, chose the bonus, and click on the «Cancel» button.
There is no way to return the bonus after cancelation.

For slot bonus:
You'll be able to cancel the bonus if you didn't start the wagering, to cancel the bonus open the «Bonuses» tab, in the slots section, chose the bonus, and click on the "Cancel" button.
There is no way to return the bonus after cancelation.

You have a possibility to get a 10% refund for your weekend bets with the bonus «Cashback in Slots». To get it, you have to activate it on the bonus page every week from 00:00 Saturday till 23:59 Sunday (UTC +03:00) or earlier, the main thing is that you have to activate it before the game. Only the game after activation will be considered for bonus calculation. On Monday, the bonus will be automatically calculated and shown on the bonus page. You'll have 48 hours to collect it, otherwise, it will disappear. We recommend you activate the offer right after the withdrawal of the previous week's cashback.
The minimum bonus amount is 50 UAH,

To get a 10% refund in the Live casino section you have to activate the bonus, on the page at any moment, but before you start the game. Pay attention that only bets made from 00:00 Saturday till 23:59 Sunday will be considered for calculation.
You'll have 72 hours to collect the cashback (since Monday) otherwise it will disappear.
The minimum bonus amount is 150 UAH.

Activate the offer in the «Loyalty Program» section.

Then choose 2 bonus sports (you won't have a chance to change it till the end of the month and choose the method of calculation (% of profit amount or % of winning bets amount).
You'll be able to transfer the cashback to your main balance after you accumulated the minimal bet amount.

Perhaps, some of the conditions are not fulfilled. Check the bonus terms and conditions and compare them with all actions you've done.

Also, pay attention to the kind of sport for which for the bonus offer is.
For example, Offers where you have to make bets on Cybersport, will consider only bets made in the «Cybersport» section (Cyberfootall, cyberbasketball, etc. wouldn't be considered)

If you can't find the reason why you didn't get the bonus, please contact our Customer Support team, they will definitely help you.

Please, note that we don't have individual bonuses on the website,

But we appreciate the players who use our resource every day, so check the «Promo» section, maybe you'll have something there.
Also, active players can get many benefits in «PM Hero»

There is a possible 20-minute delay if you made your deposit with a card or terminal.

If 20 minutes have already passed and the money is still not credited, please contact the Customer Support team with a screenshot or photo of the payment receipt. We will take care of it

In order to change a card for withdrawal, you have to make your balance zero by transferring all your balance to the available card. After this, you can make a deposit with another card, and it automatically will be available for withdrawal.

If you do not have access to your old card, you have to make a deposit with your new card and contact the Customer Support Team.

Important! Deposit must be made via Visa/Mastercard method, not by Apple Pay or Google Pay.

There are many reasons for a refund. For example, if the game is interrupted and not finished within 12 hours, or if the match is postponed for more than 36 hours the bets will be refunded (this applies to most sports, there are only a few exceptions).

The bet can be refunded if your prediction matches with the handicap or total. Bets can be voided if you placed an individual total bet, but the chosen player is not in the starting lineup.

The bet can also be refunded in tennis in case of a player retirement. If the retirement takes place before the end of the First Set, all bets will be refunded, except already settled. If the retirement takes place after the end of at least one set, then all handicaps will be refunded. In this case, the bets on a winner are settled according to the referee's decision.

You can always clarify it with the Customer Support Team.

Open «Slots» chose  «Bonuses» and click on «Activate», always read bonus rules before activation.

Did you activate the bonus by accident? You can cancel it by clicking on the «Cancel» button if you didn't start using the bonus

To get it, you have to activate it on the bonus page every week from 00:00 Saturday till 23:59 Sunday (UTC +03:00) or earlier, the main thing is that you have to activate it before the game. Only the game after activation will be considered for bonus calculation. On Monday, the bonus will be automatically calculated and shown on the bonus page.

You'll have 48 hours to collect it, otherwise, it will disappear. We recommend you activate the offer right after the withdrawal of the previous week's cashback.
The minimum bonus amount is 50 UAH,

It's a unique Parimatch feature that will reveal the spirit of the collector in you, allow you to test your success, and give you the opportunity to receive many awards and bonuses.

In order to participate in the bonus campaign, you must:

- create your PM Hero on the bonus campaign page (invent a nickname, select an avatar icon and click the Save button);

- fulfill the conditions by making bets and deposits with promotional conditions, and collect stickers and achievements for this;

- receive bonus prizes in the «Promo» section for collected achievements and filled stickerbook pages.

If you use the browser version of the website, you can do it in your profile. Open «Settings» click on «Security» and chose «Change password». In the app just click on your balance and in your profile chose «Change password».

If you lost access to your account, just follow the link, and enter your mail address or phone number and wait for a confirmation code or mail.

Firstly, check for a possibility of self-correction in the «Personal data» section.


If the option is not available, please contact the Customer Support Team via chat or any messenger.
Надай наступну інформацію:
Prepare the following information:
- your account number;
- new mail address\phone number;
- photo of your ID near a piece of paper where write «For mail correction on Parimatch» and indicate your new mail address\phone number, and the date

If you want to confirm your account, please choose a convenient method in the «Account confirmation» section.

Banking confirmation - is the fastest method available for the residents of Ukraine. Also, you can upload photos of the front and back sides of your ID and a selfie with the document.

Your documents will be checked fast, but sometimes it can delay up to 24 hours.

If you made any deposits on your account, there is no possibility to delete your account.

But you have a possibility to block it. For this you should write an email to support@parimatch.com: write your account number, name, and the reason why you want to block the account,

Important! The client can block the account once per 90 days.